Easy Terra and hollidays
Review over EasyTerraWe rented a car via EasyTerra in October, with pick-up scheduled for Christmas Day. Upon arrival, we were informed that all cars booked through intermediaries like EasyTerra had been cancelled. After a very long wait, we were forced to rent another car on the spot at significantly higher cost.
What made this especially frustrating is that there was no prior warning. On peak days with limited availability, it appears to be much safer to book directly with the rental company and pay in advance. Even some customers who had booked directly but had not yet paid also had their reservations cancelled.
We contacted EasyTerra afterward, but the additional costs were not reimbursed, despite the inconvenience and the fact that the cancellation was completely outside our control.
Based on this experience, I would not recommend using intermediaries like EasyTerra during busy travel periods, especially when pick-up is on a holiday.