Malafide practices

Malafide practices

At pickup, we were explicitly told we were fully insured and charged 360 MAD per day for insurance, which according to their own tables equals Premium Plus coverage. Super CDW costs only 120 MAD/day, yet after the rental they suddenly claimed we were not fully covered.

They then charged 5,000 MAD for a tiny “star” on the windscreen, refused to provide photos, and kept the deposit. The value is completely unjustified.

More red flags:

Pickup in the dark, impossible to inspect the car properly

Credit cards falsely claimed “not working” to force charges

An unauthorised 600 MAD fee, refunded only after an argument

Customer service hides behind fine print and ignores clear pricing evidence.

This is not a misunderstanding — it’s deliberate and systematic theft.
Avoid at all costs.

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