Scam

Scam

I had a very disappointing experience with Hertz.

I rented a taxi from them and paid extra to increase my mileage allowance. Every additional mileage package was clearly documented on my invoices, and I had already paid for it.

However, when I returned the vehicle, they ignored the extra mileage I had purchased and charged me as if I had never paid for the additional kilometers. As a result, I was forced to pay around €500 for "extra mileage" that I had already paid for.

I contacted them multiple times, provided all the invoices as proof, and tried to resolve the issue by email and phone. Unfortunately, they stopped responding and ignored my requests.

I expected much better customer service from a company like Hertz. Be sure to double-check all your invoices and final charges if you rent from them.