Unavailable rental car

Unavailable rental car

**Complaint regarding unavailable rental car – Hertz San José, Costa Rica**

For our trip to Costa Rica, we had made a reservation for a rental car with Hertz in San José well in advance. However, upon arrival at the agreed location, we were informed that no vehicle was available. Despite having a confirmed reservation, Hertz was unable to provide us with a car and did not offer any suitable alternative solution.

We find this extremely disappointing and unacceptable. A reservation with an international car rental company such as Hertz creates the expectation and confidence that the reserved vehicle will actually be available at the agreed time. Due to the lack of availability, we were faced with unnecessary stress, delays, and additional logistical problems during our trip.

It is particularly disappointing that Hertz accepts reservations but is apparently unable to fulfill these commitments. Furthermore, no adequate solution or alternative vehicle was offered, leaving us to arrange alternative transportation ourselves.

This experience has seriously damaged our confidence in Hertz. Having a reliable rental car is an essential part of a trip, especially in a country like Costa Rica where traveling between different locations often depends on having your own vehicle.

Based on this experience, we will not use Hertz for future car rentals. The way this reservation was handled does not meet the level of service and reliability we expect from a professional international car rental company.

We expect Hertz to provide an explanation of how this situation could have occurred and what measures will be taken to prevent other customers from experiencing the same problems in the future.

Sterke punten
No strong points.