Scam offer

Scam offer

Would like to address the circumstances surrounding the agreed rental with EasyTerra and Goldccar : billed to my account for unjustified reasons and due to their lack of cooperation.
On the day I picked up the vehicle, I was informed that it needed to be returned clean. However, traveling to the airport inevitably makes the exterior of the car dusty, and there are no cleaning services available in the vicinity of the airport.
To my surprise, upon returning the vehicle, I was charged additional fees for the exterior not being cleaned. I view this as not being part of the agreement with EasyTerra-Goldcar and perceive it as a tactic to present a low rental price that ultimately becomes more expensive.
In the spirit of mutual cooperation and in light of the agreed rental price, I fully tried to get a refund of the amount charged. No success.
Furthermore, I requested that any future pricing clearly indicate if there are expected additional costs associated with local rentals -as this kind of issues

Sterke punten
fast rental - if no much clients present

Zwakke punten
not client friendly, not following offer - provided bigger car as not been requested, hidden costs and rude during discussion with customer, unpredictable, bad quality cars