3rd party scam rental service!

3rd party scam rental service!

On 11th of May 2026 I booked a car via EasyTerra online for a week in July ( Starting on the 10th of July). I paid up front, got approval of both the booking and the payment well received. On the 8th of July I received a mail still confirming the booking is good and to see me in 2 days at the EuropCar counter at Schiphol, Netherlands.

On the 10th of July at 18:50 myself and my girlfriend arrived at the EuropCar counter at Schiphol to pick up the car we booked via EasyTerra. We then got told on the EuropCar system they can see the booking was cancelled by EasyTerra on the 13th of May 2026 and unfortunately they cannot give us a car. So this cancellation was 2 days after I made the booking. Yet, I was not informed and somehow their system still showed everything booked and okay. So EuropCar could not release a car to us, as the booking was cancelled. I tried phoning their office number and emergency contact number while we were there, but both numbers did not get answered. So with no one to help us, we had to book another car directly via EuropCar to go on holiday.

While we were on holiday I already started the process of requesting a refund as the service was not delivered and I could not get a car. First week I didn't even get a reply on any of my mails. Finally a reply of apologies for the delay, its busy season and they are looking into it. Then once every 2-3 days I would ask for a update and the answer was only "they are investigating". About 3 weeks in I started calling them to try and find out what's going on. Still it was either "we are investigating" or "case is in progress".

Now we are 6 weeks later and still there is no update. I phone and email them every day but still the same answers. The only other update is that they are apparently waiting for EuropCar to reply. But I ask, how many days if you get no feedback until you start calling EuropCar? Their answer, they are not allowed as its only a email based process. Also I ask if I can speak to a manager or supervisor to escalate this case and I get told it not allowed.

So now we are 6 weeks after no service ( Could not get a car after I booked and payed) and they took my money, with me still none the wiser if I will even get a refund. Its daylight robbery!

So their system made a mistake and cancelled the booking and now I am the one suffering the consciences? How does that work? Where is the accountability from there side I ask?

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Zwakke punten
Poor customer service. No way to speak to a manager or supervisor. No accountability.